Reservation & guest management for short‑term rentals

Deliver exceptional guest experiences with our end-to-end reservation & guest management service. As a short-term rental expert agency, we handle everything from booking inquiries to smooth check-ins and personalized guest interactions — ensuring five-star results and peace of mind for both you and your guests.

What our service includes

Unified booking management: We monitor and respond to inquiries across Airbnb, Booking.com, VRBO, and your direct channels — keeping calendars updated and bookings seamless.
Automated but thoughtful messaging: Confirmations, check-in instructions, Wi-Fi details, and post-stay follow-ups via automated systems — with personal touches when it matters.
Smooth check-ins & check-outs: Whether self-check-in or host-led, we ensure guests have a flawless entry and departure experience.
24/7 guest support: We provide timely assistance during guests’ stay, addressing issues before they impact comfort or reviews.
Post-stay relationship building: A friendly post-stay message, review solicitation, and invitation to book directly in the future – turning guests into repeat bookers.

Ready to elevate your guest experience?

Transform your hosting operations with our reservation & guest management service. We make guest satisfaction effortless—so you can enjoy stronger reviews, higher occupancy, and genuine hospitality at scale.

FAQs – Reservation & Guest Management

Garden & Outdoor care

Enhance your guests' outdoor experience and protect your investment with our garden & outdoor care services for short-term rentals.

Professional Pictures

Showcase your property with stunning, high-quality photographs for short-term rentals.

Reservation & Guest Management

Deliver exceptional guest experiences with our end-to-end reservation & guest management service.

Awards winning PMS system

Our advanced PMS is recognized industry-wide, ensuring your listings are managed efficiently and professionally.

Dynamic Pricing Strategy

At Cozee Rentals, our dynamic pricing strategy is a core strength, tailored to help your property outperform the market. We pair proven pricing tools with human expertise to automatically adjust nightly rates based on demand, seasonality, and local events—ensuring optimal revenue without manual guesswork.

Owner Access

Through our owner access system, hosted via a secure, online Owner Portal, owners get real-time insights into short-term rental performance, finances, bookings, and more, anytime, from anywhere.

Cleaning

Ensure your Airbnb or short-term rental shines for every guest with our expert cleaning for short‑term rentals.

Property Optimization

Our advanced PMS is recognized industry-wide—backed by accolades such as “Best PMS” by HotelTechReport and TravelTech Breakthrough—ensuring your listings are managed efficiently and professionally.

Repairs and Maintenance

Ensure your rental property remains in top condition with our professional repairs and maintenance services.

Multiple Platform Management

As short-term rental specialists, we streamline your bookings through expert channel management, ensuring your property is perfectly synced, competitive, and visible across all major platforms.

Linen & Amenity Management

Ensure your rental impresses guests from the moment they arrive with our comprehensive linen & amenity management solutions.

Income Reporting

At Cozee Rentals, we simplify income reporting for your short‑term rentals so you stay compliant and informed. Our professional service tracks revenue, expenses, and taxes, providing you with clear, accurate statements and tailored guidance for strategic decision-making.

Reservation & guest management for short‑term rentals

Ready to elevate your guest experience?

FAQs – Reservation & Guest Management

Do you handle inquiries from all booking platforms?

Are messages automated or personalized?

What happens if guests need help during their stay?

How do you encourage repeat bookings?