Frequently Asked Questions

We are a short-term rental management company. This means we manage holiday properties during the seasons for our owners. We handle property management (gardening, cleaning, linen, amenities) and the presentation of your property to guests. We also handle online listings, bookings, guest preparation, check-in, check-out, and optimizing the occupancy rate of your property.

We operate in the Mont-blanc valley. We cover the localities of Chamonix, Les Houches, Les Praz, Argentière, and Saint Gervais. We also cover areas in the vicinity of these towns. We have an office in the centre of Chamonix.

We list all properties on a variety of platforms, depending on the expected success rate. Some properties work better on more niche markets, others on more generic platforms. Generally we work with VRBTO, Expedia, Google Travel, Airbnb, Booking.com, Abritel. Since we are an Airbnb superhost, we promote almost all properties there.

Certainly. We can create a whole new listing on any platform you wish. We have professional photography services, presentation, amenity management, and the creation of all relevant content available and included in our pricing.

We have our "Be at home" concept. This means that you can freely reserve your property when you wish. We will take care of cleaning and linen before your arrival.

In general, and within our cancellation period, we will stop accepting bookings through our listing and return the listings to you (including photos, content, and amenity listings). All income coming through our bookings will still be charged.

Maximizing your earnings is our top priority. Our team of hospitality and holiday rental experts has crafted multiple pricing strategies that take into account factors such as area occupancy rates, general travel trends (such as events), seasonality, competition, and other factors. Also, we strategically optimize each listing to promote visibility on relevant platforms, maximizing reservations. With our expertise and reputation, you can be confident that your rental property will generate the highest possible revenue throughout the year.

We charge commission on the rentals. It includes photography of your property offered, all of our property management services, linen, towels, and welcome kits included, and no fees for owner stays. Contact us to find out which commission applies to your property.

In cooperation with owners, we decide which additional services are needed. This sometimes includes a setup fee.

Our owner platform provides real-time updates on your bookings, calendar, and revenue, giving you an overview of your property’s performance. We send out a monthly owner statement, which summarizes this and any expenses that have occured.

We do monthly payouts.

Cozee works with its own employees to guarantee its standards of care, both in terms of cleaning and maintenance. We regularly visit the place to review any issues. In this way you will avoid unpleasant surprises linked to occasional use. Additionally, we ensure that are governmental and local safety regulations are followed.

First of all, we carefully select all of our guests. But despite that, we generally advise owners to remove any valuable items from the property. Accidents happen. For those cases we work with insurances from, for example Airbnb and as a rental management company we partner with insurance providers.

It is essential that your property comply with all local health and safety regulations, as well as any government rules and regulations. Before starting to host, we recommend that you contact your gas and electricity suppliers for a current safety inspection and to confirm that all fire and carbon monoxide alarms are in working order.